HR Self Services Online User Guide
Welcome to Los Angeles Department of Water and Power Human Resources (HR) Self Service!
Self Service provides LADWP current/active employees the ability to review and update their own home addresses, mailing addresses, phone numbers, and emergency contacts.
NOTE: The change of address, telephone number and emergency information applies only to Department personnel records. Notification of these changes to non-Department organizations such as the Credit Union, Union/Association, etc. is the employee’s responsibility.
We are pleased to provide you with access to Human Resources’ online HR Self Services website. If you have access to the Internet at home or the Intranet at work, you now have the option of making changes to your personal information. To access HR Self Service website, you will need the following User ID and Registration Code:
Your Employee Number
Last 4 Digits of Your SSN
The Registration Code is unique to you and will be used the first time you access the HR Self Service website. You will choose your own password when you register at the website. The HR Self Service website is protected by Secure Sockets Layer (SSL). SSL is a protocol for transmitting private documents and data. The HR Self Service website is secure and operational 24 hours a day, 7 days a week all year long.
The site was developed to empower the DWP Worker to manage both their personal and work related information. The site allows for an individual to manage:
§ Changes to personal home and mailing address
§ Identifying Emergency Contacts
§ Listing Personal Phone Contact Numbers
We encourage you to visit the website to review your DWP employee personal information. The LADWP HR Self Service website can be accessed on the Internet at http://hrselfservice.ladwp.com.
If you have problems accessing, please call our support line at (213) 367-2727 Monday through Friday between the hours of 7:30 a.m. and 4:15 p.m., or send an email to eBenefits@ladwp.com.
If you have already registered, please click the Sign-In link in the upper right-hand section of the page. You will need your User ID and the Password you created during registration.
To continue with the Registration Process, please enter your Employee Number and Registration Code then click the Submit Registration button. You will then be asked to supply User Profile information.
Enter your email address, password choice, Security Question and Answer, then click the Submit Profile button.
Congratulations you have successfully registered and submitted a User Profile!!
If at any time you would like to change your User Profile, click the User Profile link on the left-hand side of the page. To review or modify your personal information click HR Self Service.
Please enter your User ID (Employee Number), and then click the Submit button. You will be asked to supply the answer to the Security Question you chose during registration.
Password Request Screen (Continued)
If you have forgotten the answer to your Security Question, you will need to re-register for the HR Self Service website and enter a new profile. Please contact the LADWP Human Resources Management System (HRMS) Help Desk at 213-367-2727 or email at firstname.lastname@example.org to reset your profile.
User Registration Process
If you ever get lost, clicking the Home link will take you back to the Welcome page.
When you are finished viewing your HR Self Service information, you may log out of this application by clicking the Sign-Out (tab) link in the upper right-hand section of the page. This will securely end your session.
Once you have registered, you may click the Sign-In link in the upper right-hand section of the page to go to the Login Screen. The Sign-In link is displayed while you are logged out.
Clicking the Help link will take you to this User Guide and helpful phone numbers and email addresses.
You may review your personal information as well as switch between the Personal Address, Emergency Contact(s), Phone Numbers, Print Forms, and Personal Summary screens by clicking the tabs at the top of the page.
To change your home address, enter your information and click the Save Changes button. Your home address must be a valid address and not a mail box number (Post Office Box Number).
Any changes made to this record will also be made to all dependent address records/or emergency contact records that are set to “Same Address/Home Phone as Employee”. If this address change does not apply to a dependent or emergency contact, be sure to update that record also.
Change of address information applies only to Department personnel records. Notification of these changes to Department related organizations such as the Credit Union, Employee Association, etc. are the employee’s responsibility.
Address information cannot reflect any Department of Water and Power (DWP) location/office address.
The mailing address is optional. If you do not enter a mailing address, then your current home address will be used as your mailing address.
To change your mailing address, enter your information and click the Save Changes button. Department mailings will be sent to your mailing address if it exists.
To delete a mailing address, click the Delete Button.
1.) If you enter a mailing address that is different from your home address, all personnel related mailings will be sent to your mailing address.
2.) Change of address information applies only to Department personnel records. Notification of these changes to Department related organizations such as the Credit Union, Employee's Association, etc. are the employee's responsibility.
3.) Address information cannot reflect any Department of Water and Power (DWP) location/office address.
You must provide a primary contact. Providing a secondary contact is optional.
Enter each contact name using the preferred format: LASTNAME, FIRSTNAME.
If you check "Same Address/Home Phone as Employee", information from your home address and home phone will be copied automatically into the emergency contact and the fields will turn gray. If you uncheck "Same Address/Home Phone as Employee", then you may enter a different address and home phone.
One phone number is required for each emergency contact.
Click the Delete button to remove the emergency contact.
You can input up to 9 different phone numbers. To change any phone number, type the new information over the existing phone number. If the field is blank, enter the new number. Click "Save Changes" when you have made all changes.
1.) Any changes made to your home phone number will also be made to all dependent records and emergency contact records that are set to "Same Address/Home Phone as Employee". If this phone number change does not apply to a dependent or emergency contact, be sure to update that record also.
2.) Change of phone information applies only to Department personnel records. Notification of these changes to Department related organizations such as the Credit Union, Employee Association, etc. are the employee's responsibility.
To display a form for printing, click the appropriate link:
NOTE: Print and fill out the Name Change Form and attach a copy of your Social Security Card showing your new name. Submit to the Personnel Services Office, Room 546, John Ferraro Building.
Print and fill out the Marital Status Change Form and attach a copy of your marriage license, divorce paperwork or other legal document indicating your change in marital status. Submit to the Personnel Services Office, Room 546, John Ferraro Building.
The Personal Summary Screen displays all changes made to your personal information. You have the option of printing this screen as a record of your changes or forwarding the summary screen to your Email address.